Operations & Technology Consulting

Turn data into
decisions.

Hiersoft helps organizations modernize operations through strategy, data, AI, enterprise technology, and the specialized talent to make it stick.

0PM compliance achieved, up from 61%
0Average reduction in reactive maintenance
0Assets under managed programs
0Executive dashboards deployed
Operations Console
PM Compliance
94.2%
▲ 33 pts YoY
Reactive Work
-35%
▲ Trending down
Asset Data Integrity
98.6%
▲ 4 pts QoQ
Backlog (Days)
6.1
▲ From 19.4
Operational Performance Index — Trailing 12 Months
Sound familiar?

The operational problems we hear most

Every engagement starts with a conversation like one of these. Hover a statement to see how we typically respond.

"We don't trust our operational data."
We start with a data integrity assessment and cleanup plan, so every dashboard downstream is built on facts your executives can act on.
"Our systems don't communicate."
We design integration and API strategies across your CMMS, ERP, and CRM so information moves without manual rework.
"Our executives lack visibility."
We build executive Power BI reporting and KPI frameworks that turn operational noise into a clear decision-ready view.
"Our AI initiative has stalled."
We bring a pragmatic AI adoption roadmap — from Copilot rollout to prompt engineering — grounded in your actual workflows.
"Our maintenance backlog keeps growing."
We rebuild PM programs and planning cadence to shift the ratio from reactive firefighting to planned work.
"We can't find experienced consultants fast enough."
Our talent solutions place vetted project managers, analysts, and CMMS specialists directly into your team, on your timeline.
What we do

Four disciplines, one operating model

We don't sell software. We solve operational business problems — using strategy, data, AI, enterprise systems, and talent as the tools.

01 / Consulting

Strategy & Advisory

Executive-level guidance on where operations are today and where they need to go.

  • Digital transformation roadmaps
  • PMO & project management
  • Process improvement & change management
  • Current / future state design
02 / Data & AI

Analytics & Intelligence

Turning operational data into dashboards, forecasts, and decisions leadership can trust.

  • Power BI & executive reporting
  • Data strategy & cleanup
  • Microsoft Copilot & AI adoption
  • Predictive & operational analytics
03 / Enterprise Systems

Technology Enablement

Deep implementation expertise across the platforms operations run on — as a means, not the mission.

  • CMMS & EAM (Maximo, eMaint, SAP)
  • ERP & CRM integration
  • System & API strategy
  • Enterprise architecture
04 / Talent

Consulting-Led Talent

Vetted specialists embedded into your team — not a staffing pipeline, an extension of our practice.

  • Project & business analysts
  • Power BI & data specialists
  • CMMS / ERP consultants
  • Solution architects & engineers
Who we serve

Built for asset- and operations-intensive industries

Six sectors where operational complexity and enterprise technology intersect most.

Manufacturing
Facilities & Corporate Real Estate
Energy & Utilities
Healthcare & Life Sciences
Logistics & Transportation
Retail
How we engage

A disciplined path from assessment to sustained results

01

Discover

We assess current-state operations, data quality, and systems to find where value is being lost.

02

Design

We build the future-state roadmap — process, technology, and reporting — aligned to your executive priorities.

03

Deliver

Our consultants and embedded talent execute the plan alongside your team, not from behind a proposal.

04

Sustain

We hand off with the KPIs, governance, and training in place so improvements outlast the engagement.

Representative results

Outcomes our approach is built to produce

Illustrative results based on the type of engagements we run across enterprise operations programs.

-35%

Reduction in reactive maintenance after rebuilding PM planning and scheduling discipline.

Manufacturing
61→94%

PM compliance improvement across a multi-site facilities portfolio in under a year.

Facilities & Real Estate
250K+

Asset records cleaned, standardized, and migrated to support a new EAM platform.

Energy & Utilities

Results are representative of typical engagement outcomes and vary by scope, baseline, and organization.

Reporting & Dashboards

Dashboards executives actually open

A sample of the Power BI reporting we build — real-time KPIs, work order trends, and asset health in one view.

Maintenance Operations Overview
PM Compliance
94.2%
Work Orders MTD
1,245
MTTR (hrs)
3.6
Asset Uptime
97.4%
Work Orders Over Time
Work Order Breakdown
PM 45% Corrective 30% Predictive 15% Other 10%
Backlog Aging (Days)
0–3031–6061–9090+
Budget Utilization
75%
of FY budget deployed
Built for your industry
Clinical Asset Uptime
Healthcare & Life Sciences
Equipment Uptime
98.6%
Avg Response
22 min
Work Orders by Department
ICU 30% Imaging 25% Surgical 20% General 25%
Portfolio Operations
Facilities & Corporate Real Estate
Occupancy Rate
91.3%
PM Compliance
96.1%
Open Work Orders by Site
Site ASite BSite CSite D
Fleet & Warehouse Ops
Logistics & Transportation
On-Time Delivery
96.4%
Fleet Utilization
88.2%
On-Time Delivery — Trailing 6 Months
Insights

Perspective on operations, data, and AI

AI

Why most Copilot rollouts stall after month two

The gap between piloting AI and operationalizing it — and how to close it.

Power BI

Building a dashboard executives actually open

A framework for KPI selection that starts with decisions, not data.

Asset Management

The real cost of dirty asset data

What inaccurate asset records quietly cost operations teams every quarter.

Let's solve your operations challenge.

Bring us your hardest operational question. We'll leave you with a clear point of view — whether or not we end up working together.